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FREQUENTLY ASKED QUESTIONS

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How to book your trip with us?

Choose a trip and send us your travel request via our contact form or a booking request on the respective travel page. Or simply send us an email at: info@alpine-turkey.com.

The booking of a trip is only guaranteed when a down payment has been made. The amount of the down payment is EUR 500,-- if the flight is booked through us, regardless of the travel price. Otherwise, the amount of the down payment is 30% of the travel price.

The remaining payment of the travel price is made according to an agreement with us. In any case, it must be made no later than the day of arrival at the destination. If you book the flight yourself, you must inform us of your flight details at least 10 days before arrival, otherwise, we cannot arrange the airport transfer upon arrival.

For individual group trips, the prices of the trips and their payment conditions are according to an agreement.

To book a trip with us, you must be of legal age, at least 18 years old. Children under 18 years can only participate in our tours accompanied by adults.

Trip Cancellation

If we accept and confirm a booking, the trip will take place. Unless an event of force majeure occurs, such as catastrophes, pandemics, wars, or strikes. If the minimum number of participants is not reached, we take the risk and carry out the tour.

Shared Double Room and Possible Additional Charges

The prices are based on double rooms. We hope that you/you will come as a pair or, if you are traveling alone, share the room with a same-sex person. If you want a single room/tent, please let us know at the time of booking. You will have to pay an additional charge. If you book half of a double room and no room partner is found for you, we will charge you the single room/tent surcharge.

Cancellation Policy

If you cancel a booking without a valid reason, we will keep the down payment you made. If the cancellation is due to health reasons, we need an official doctor's report proving your inability to travel. We will refund your full amount. However, if the flight was booked through us, the full travel price will only be refunded if the flight can also be canceled free of charge (depending on the price class of the booked flight).

In case of no-show at the airport without prior notice, no refunds will be made.

Selecting the Trip

You should definitely read the conditions, requirements, and difficulty level of the tour. If you are unsure, let us know, we are happy to advise you.

If you have already booked the trip

Check your equipment for this trip, we are happy to advise you. For every trip booked with us, you will receive a packing list.

Passport

As soon as you book the trip, you should definitely check the validity of your ID card or passport. It should be valid for at least 6 months from the date of travel. This is general information that applies to all countries. However, there are exceptions, such as German IDs or passports with shorter validity periods being accepted. You can request this information through us, we are happy to check it for you. However, the quickest way is through the Ministry of Foreign Affairs of the Turkish Republic at: www.mfa.gov.tr.

Visa

Whether you need a visa or not, feel free to ask us. If you need one, you can get an online visa atwww.evisa.gov.tr.

Travel Insurance

We recommend taking out travel cancellation insurance. You can get this at any travel agency in your country. If necessary, contact us and we will send you a booking confirmation with which you can prove the travel price. You should definitely take out international health insurance, which may also include rescue coverage.

Trip Schedule

The schedule of our trips is, unless previously announced and agreed upon, identical to the advertisement. The itinerary of a trip can only be changed a.) in case of force majeure, or b.) by agreement with the entire group (provided that no noticeable service is omitted). For changes that incur additional costs, a unanimous agreement is required.

Additional Wishes on Site

Additional wishes, such as rebooking or changing room categories, must be paid for on-site if additional costs arise.

Behavior in the Group

If you have booked a group trip, you accept that you are part of the group and will travel with the group. Individual behavior that endangers the course of the trip or disturbs the group is prohibited. The tour guide/mountain guide has the authority to reprimand you and, in extreme cases, separate you from the group.

Camp Rules

The rules in tent camps are determined and explained by our cooks and tour guides/mountain guides. Every participant must comply with them.

Food and Drink

On ski tours and trips with accommodation in cities, we try to introduce our guests to the culinary culture of the area and usually eat in various restaurants in the cities. To satisfy everyone, please inform us of any special requests such as vegetarianism or allergies to certain foods in advance. This also applies to our tent camp tours, even though our cooks are equipped for "all eventualities". The catering on the tours is mentioned in detail in the descriptions of the tours for each day.

Mt. Ararat and Tours to Georgia and Iran

For the Ararat, Iran, and Georgia tours, a permit is required, so no short-term bookings can be accepted for these tours. If you want to climb Ararat, we should know at least one month in advance. Bookings for trips to Mount Ararat can only be accepted up to 1 month before the travel date, afterwards only on request. Bookings to Georgia and Iran should be made in advance, as early as possible.

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